Frequently Asked Questions
What is the process to book delivery or pick-up my order?
When you purchase online, our customer service team will contact you for your product availability in 48 hours, you may set up the delivery time or pick-up time with our customer service team.
If you didn’t receive our email, you may check your junk mail, or call us @647-999-9920
How can online customers ask questions?
If you have questions about our customer service or need assistance, please contact us at email@example.com or call us at 905.604.6180 If you wish to speak with a sales professional member, please go to our showroom which located in Downtown Markham @ 4681 Hwy 7 East, Markham L3R 1M6
Can I cancel or return my order?
You are free to cancel your order within 48 hour of purchase. After 48 hours you can reselect your product anytime prior to possession without penalty or request a refund with a 10% administration fee.
mattresses cannot be returned or exchanged once the product is open. Once you have taken possession and you are not happy with your furniture purchase, you can return the product(with original package) with a 25% restocking fee. All furniture must be received in our distribution centre within 7 days of possession. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).
Once I place my order how will I get an order confirmation or receipt?
Upon completion and approval of your order you will receive via email, a confirmation of your order and the receipt of your payment.
Can I purchase from anywhere in Canada?
Yes, if you are in Canada, please feel free to order online
At this time, we only have two warehouse which are both located in GTA Ontario, for the customer nearby, we can do fast delivery.
Within 500 km, we always arrange delivery, please contact our customer service at firstname.lastname@example.org for more details.
If you are 500 km away, Extra delivery cost will occur, please feel free to contact us before you make online order.