If you receive merchandise with any damages, simply call our Customer Care department within 24 hours of delivery or pick up of the furniture and send us an email at sleemon.sales@gmail.com along with clear pictures of the damages. Once an email has been received, it will be forwarded to the manufacturer, and will be dealt with accordingly per your situation. If a repair is deemed by our trained specialists to be too complex to be completed in your home, the product will be returned for manufacturer repair at either Sleemon warehouse facility or directly at the manufacturer. In case the damaged item is not fixable, we will get it replaced for you, depending on the situation.

It is important to note that certain products, like wood and leather, are natural products and may come with slight imperfections in finishes. These are not considered defects, they are simply the nature of the product and are not covered under warranty. It is important to note that the manufacturer’s warranty covers cases of normal use.

For fabric upholstery certain characteristics of fabric are normal, and signs of usage (such piling, loss of pile, high pile crushing, and color fading due to lighting and/or direct sunlight), are not considered manufacturer defects.

For upholstery foams and cushions, it is important to note that with all foam products, a slight loss of resiliency is to be expected, and is not a defect.

Signs of commercial use, animal damages, abnormal use or abuse will null and void the warranty. Warranty coverage does not apply to furniture that has been soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.

Imperfections on non-visible surfaces are not considered a warranty issue ie. backside/underneath.

  • All Mattress come with at least five years limited warranty
  • All sofas come with 1 year factory limited warranty